Support

Help with the Tan Wei Motorcycles app — signing in, membership and your plate, rider perks, bookings, or anything that isn't working.

Tell us the email address you signed up with, and we will be able to find your account.

Things you can sort out yourself

I can't sign in / I've forgotten my password

On the sign-in screen, tap Forgot password? and we will email you a link to set a new one. The link opens the app on your phone. If the email hasn't arrived after a few minutes, check your junk folder — it comes from no-reply@tanweiauto.com.

How do I become a member?

Create an account, then open the You tab and add your bike's registration number. Membership is free. You do not have to have bought the bike from us.

My plate says it's already registered

That happens with a second-hand bike whose previous owner registered it first. A plate can only be held by one member, and it stays with whoever registered it first, so it cannot be added to your account while that is the case. If you have just bought the bike, speak to us at the showroom and we will move it across. Member perks are tied to a registered plate, so they open up once the plate is yours.

How do I use a perk?

Show the perk in your wallet at the counter. Our staff enter a short code on their side to stamp it, so there is nothing for you to type or scan.

Where is my goodie bag?

Sign up and the pass appears in the You tab. Show it to us at the Grand Opening on 10 October 2026 and we'll hand you a bag, while stocks last. There is nothing to scan and no code to keep.

I want to delete my account

Open the You tab and choose Delete account at the bottom. You do not need to ask us and you do not need to give a reason. What is removed and what is kept is set out on our privacy page.

Something in the app looks wrong

Tell us what you were looking at and what you expected — a screenshot helps most. Bike prices, certificates and availability come from our showroom system and change as bikes sell, so if a bike has just gone it may still be on screen for a moment.

Buying, servicing and financing

For anything about a bike itself rather than the app — a viewing, a trade-in, servicing or financing — the showroom is the fastest route. Call or come down during opening hours and ask for any of the sales team.