Privacy

Tan Wei Motorcycles app · last updated 7 October 2026

This policy covers the Tan Wei Motorcycles app for riders, published by Tan Wei Auto Pte Ltd (UEN 201207059G), 60 Jalan Lam Huat, #01-06/07/08/09, Carros Centre, Singapore 737869. It explains what the app collects, why, who sees it, how long we keep it and how to have it removed. It is written to Singapore's Personal Data Protection Act, and it sits alongside our Terms of Use.

You can use most of the app without telling us anything

Browsing bikes, opening a listing, filtering by licence class, comparing bikes and working out an indicative monthly all work without an account and without giving us your name. You only need to identify yourself to become a member, or to ask us for something in person, such as booking a viewing, because then somebody has to be able to reach you. A booking needs your email address, and we make you a login out of it. That is set out in full below.

What the app collects

• Your email address, which you need for an account, because it is how you sign in and how a password reset reaches you. It is also needed to book a viewing, reserve a bike or ask a specialist to call you back: it is kept with that request, and it is what we make your login from.
• Your name and mobile number. Your name when you join as a member, and your name and number when you book a viewing, reserve a bike or ask for a callback, so the specialist looking after you can reach you. The mobile number is optional for membership. It is needed for a booking, and to receive a member discount code for the online shop.
• Your bike's plate number and details. You add a plate to become a member, and you are asked to agree to us storing it. To join you also give the bike's model and licence class, and you can add its registration date and whether you bought it from Tan Wei. Our staff may correct the licence class. We use these to run your membership, to give you the perks that fit your bike (a servicing, for example, depends on its class), and so that only one member can hold a given plate.
• Your member number, a short number we give you when you join. The café uses it to call your drink. If we have changed your number, we keep a note of the old one with your account.
• What you tell us about your riding: the optional questions about your riding stage, the sorts of bike you are after, your budget range, whether you want new or pre-owned, your licence class and how you usually ride. Every one of these is skippable, and skipping them costs you nothing. Your budget range is a shopping preference we use to show you relevant bikes. It is not a financial record, and we do not verify it. Your licence class is a category you pick yourself: we do not ask for, see or store a licence number or document.
• Bikes you have saved: the listings you heart into My Garage and My Next Ride, so they follow you between your phone and your computer.
• Bikes you have viewed. When you are signed in, we record which bike listings you open and when, so that “Where you left off” follows you between devices. We keep the most recent 20 and nothing older. It is a list of listing numbers and times: not prices, not searches, and nothing you have typed. You can erase it at any time with Clear, next to that row on the home screen. If you are not signed in, the list stays on your device. If you sign in later on that device, it is added to your account.
• Your specialist. If you choose a specialist in the app, we keep that choice so your next booking goes to them. If you haven't chosen one, a new booking goes to the specialist who looked after you before, where there is one.
• Your perks and what you have used. Which member perks are in your wallet, how many uses are left, and when and where each one was used, so a perk can't be spent twice and we can settle with the partner. When a partner perk such as a servicing is used, we also note the plate, model and licence class it was used for, so the right service is given.
• Your discount code for the online shop, where a perk gives you one. We record which code was given to you and when. Opening it takes you to the Tan Wei online shop with the code already applied; the link carries the code and nothing else about you. What you enter at the shop's checkout is covered by the shop's own privacy policy.
• Notifications. If you allow notifications, we keep the code your phone gives us for sending them, and whether the phone is an iPhone or an Android. We also keep a copy of each notification we send you, so you can read them again in the app.
• Your booking: the bike you asked about, any other bikes or the colour you want to see, the date and time you chose, and the name, number and email address you gave. If you reserved a bike or asked for a callback after working out a monthly, the indicative figures and any accessories you asked to include are stored with it so the showroom is not guessing when you arrive. We also record whether a reminder was sent and how.
• What happened when we made your login, kept beside the booking, so that if the login failed to be made we can see that it did rather than guess. It is a result word and a short reason, such as whether an account was made, whether the address was already known, or whether the attempt timed out. It holds no email address, no password and no sign-in link, and nothing you have typed.
• Whether you agreed to hear from us: your marketing preference and your plate-storage agreement, recorded as the answer you gave.

Booking a viewing makes you a login

You can't book a viewing without giving us an email address, and the same is true of reserving a bike or asking a specialist to call you back. When you give an address we do not already know, we make a login for you out of it and sign you in on that phone. We do not ask you first, and the screen afterwards may only offer you a password, so it is said plainly here.

It is a real account, the same as one you would get by signing up yourself, and your booking belongs to it. That is the point of it: you can open the app and see your viewing, and move or cancel it yourself up to half an hour before, instead of having to ring the showroom. Setting a password is optional, and your booking stands either way. A login with no password can only be opened again through Forgot password, which emails you a link to set one.

If the address you give already has an account, we make nothing and change nothing. Your booking is stored with that address but is not attached to that account, and you are not signed in, so signing in will not show it to you. Write to app@tanweiauto.com if you need to change it. We do this on purpose: handing a booking to whoever signs in with the address would let somebody claim a booking that is not theirs.

A login made this way is yours to do as you like with. You can set a password on it, sign in to it, or delete it and everything in it, at any time and without asking us.

Signing in with Google or Apple

Above the name, number and email boxes on the booking screen there are two buttons: Continue with Google, and on an iPhone Continue with Apple. They are a shortcut and nothing more. You can ignore them and fill in the boxes instead. If you back out of Google's or Apple's screen, nothing is made and nothing is kept.

Google. The app opens Google's own sign-in page in a browser window. You give your password to Google, not to us: we never see it. The app asks Google for no permissions of its own, only to confirm who you are. It does not read your Gmail, contacts, calendar, photos or files, and it does not post anything on your behalf. What comes back to us is your email address, your name if Google passes one, a link to your Google profile picture, and an ID number Google uses for your account. You can withdraw this at any time under the third-party access settings of your Google account. That stops future sign-ins through Google, but it does not delete what we already hold: to remove that, delete your account.

Apple. On an iPhone this is Apple's own panel, with no password typed anywhere. We ask Apple for your name and your email address, and nothing else. Apple also gives us an ID number it uses for your account. Apple passes your name only the very first time you sign in to this app, so we save it then. If you choose Hide My Email, the address we receive and keep is an Apple forwarding address rather than your own. We don't detect this or treat it any differently.

Either way, we are left holding a login with your email address, the provider's ID number for you and, if the provider passed one, your name. Neither gives us your mobile number, which is why the booking form still asks for it. Nothing travels back the other way: we do not tell Google or Apple which bikes you looked at, what you saved, or that you booked anything. If you sign in this way before you book, your booking is attached to that login from the start.

What the app does not collect

• No tracking, no advertising, no analytics. The app has no advertising network, no analytics or crash-reporting service and no tracking pixels. We do not track you across other apps or websites, and we do not sell or rent your information to anybody.
• Nothing from your phone. The app does not ask for or read your location, contacts, photos, files, calendar, messages or health data.
• Your income stays on your phone. If you type a monthly income or an employment status into the monthly screen, those figures are used on your own device and are not sent to us. If you type the monthly you would like to pay, we keep that figure with only the bike's model, its price and the date, so we can see what riders are aiming for. We do not record who sent it.
• No national identity data. The app does not use Singpass or Myinfo, and never asks for your NRIC.

Who sees it

Our own staff. When you book, the specialist assigned to you is sent your name, number, the bike and the time, and any finance figures that came with the booking, so they can call you. A manager receives a copy. A message with your name but no phone number goes to the showroom's internal bookings channel, so the team can see the day's appointments. Staff who run the membership can look up a member and export member details (name, email, number, member number, plates and marketing choice) to do that work. Marketing goes only to members who agreed to it. Only Tan Wei staff see any of this.

Our perk partners see what you show them when you use a perk: the card on your phone and, for a wash or a servicing, your bike and its plate number.

The companies that run the app for us, and only on our instruction:

• Supabase hosts our database, sign-in and servers.
• Render hosts our website and the links you share.
• Resend sends our emails: password resets, and a viewing reminder with your first name, the bike and the time.
• Slack carries the staff messages described above.
• Our email marketing service sends our newsletters, only to members who agreed to hear from us. It receives your name and email address.
• Expo delivers notifications to your phone, through Apple's and Google's own notification services, and delivers app updates.
• Our stock system's supplier holds the bike listings and photographs. Your phone loads the photographs straight from it, so like any website it sees your phone's internet address. We send it nothing about you.

Where it is kept. Our database is hosted in Singapore. Some of the companies above, such as those that send our emails, carry staff messages and deliver notifications, are based outside Singapore, mainly in the United States, so your information may be handled there. We only use providers that commit to protecting it, and we remain responsible for it under Singapore law.

If you choose to open the online shop, use a partner's own booking or ordering page from a perk card, or message your specialist on WhatsApp, you are using that service directly, under its own privacy terms. We do not share your information with anybody for their own purposes, and no advertiser or data broker receives any of it.

A short record of visits to our bike list. When the app or our website loads the list of bikes, our server notes the time, whether the request came from the app or the website, and a scrambled code made from the internet address, not the address itself. We use it to spot misuse and to understand how the app and website are used. It holds no name, account or plate, and we keep it only for as long as we need it for those purposes.

How long we keep it, and how to have it removed

We keep your account details for as long as you have an account. You can delete your account from within the app, at any time, without asking anybody. It is under You → Delete account. This is the same whether you signed up yourself or a booking made the login for you.

• Everything in the app that carries your name is removed: your membership, your name, your number, your plates and bike details, your riding answers, your saved and viewed bikes, your chosen specialist, your perk wallet and the record of perks you used, your notifications and the code for sending them, and your sign-in itself.
• Your bike's plate number is released, so it is free for whoever owns that bike next. To stop the same plate being re-registered straight away, it can't be registered by anybody else for twelve hours. For this we keep the plate, your old account's internal ID and a scrambled code made from your email address, so that if you sign up again with the same address you can take your plate straight back. The same hold applies when you remove a plate from your garage.
• A booking attached to this login is kept, with your name, your number and your email address removed from it. We keep the fact that an appointment existed, the bike and the date, because the showroom needs its own record of its business, but it no longer identifies you.
• An appointment still to come is cancelled, and the slot is given back.
• A discount code that was given to you stays recorded as given, so it can't be handed out twice, but it is no longer linked to you.
• Messages already sent to our staff are not recalled. The messages about your bookings stay in our staff messaging tool. If you want those removed as well, write to app@tanweiauto.com and we will have them removed and let you know when it's done.
• Our record of staff actions is kept. We log what our staff do in the system, such as sending you a notification or correcting a bike's licence class, and that log is not cleared when you delete your account. It may still show the plate number, the account it was about, and the wording of any notification we sent you directly.
• Files our staff have already downloaded are not reached. Member and booking lists that staff have exported for their work are kept only as long as that work needs them, then deleted.
• A booking that was never attached to this login is not cleared with it. That is the case if you booked with an email address that already had an account, as described above, and it can also happen if making the login did not work at the time. Those still carry the name, number and email address you gave. We do not go looking for bookings by email address, because that would let anybody clear a stranger's booking by typing their address. Write to app@tanweiauto.com and we will clear it by hand.

Your viewed-bike list holds only the last 20 listings, and you can clear it yourself at any time without deleting your account.

Your rights

Under the Personal Data Protection Act you may ask us what personal data we hold about you and how we have used it, ask us to correct anything that is wrong, and withdraw your consent to us using it. You can turn off marketing messages in the app at any time without affecting your membership or your perks. If you withdraw consent for details we need to run your membership or a booking, we will tell you what that means before we act on it, for example that a membership can't continue without a plate. Write to the contact below and we will respond within the time the Act allows.

Who to contact

For anything about the app, such as signing in, membership, perks or a booking, write to app@tanweiauto.com or call +65 8123 5535.

For a question about your personal data, or to use any of the rights above, contact our Data Protection Officer: Data Protection Officer, Tan Wei Auto Pte Ltd, app@tanweiauto.com.

Changes to this policy

If we change what the app collects, we change this page first and update the date at the top. This policy is reviewed and approved by Tan Wei Auto Pte Ltd before any change is published.